Canada Post: Carriers that Care
End-to-end service design for Canada Post.
Student project for IAT 438: Experience Design (SFU).
Collaborators: Jasper Precilla, Samaila Newaz, Tristan Turisno, Hugo Duran
The brief
Pick a client, identify a design opportunity, and come up with a desirable solution through experience design.
The solution
A proposal for a service that leverages the exisiting Canada Post network to deliver in-person checkins to seniors living alone. Designed with a focus on high-trust rural neighbourhoods in Canada, with plans to scale services to wider areas.
How it works
1. Canadians with senior family members living alone can sign their loved ones up for Carriers that Care.
2. Deliverymen of Canada Post, who already have the widest delivery route reach out of any delivery service in Canada, will make routine visits to senior members who have been registered.
3. Following each visit, pre-designed reports describing each check-in will be filled out by the deliverymen and sent to families of the seniors.
Questions/Concerns?
Question A (Click to expand for answer)
Question B
Question C
Supporting documents