After sign-ups, a postie will start coming by for a visit - to have a friendly conversation, and to make sure everything’s going well.
In order to alleviate the service being reliant on a postal worker’s individual ability to be able to report on seniors, postal workers will be supported through an app on their mobile devices.
A mobile intervention would reduce cognitive overhead on posties that are conducting check-ins by giving structure to the reporting process. In turn, this would ensure trust in the service by allowing posties to be confident and transparent, reminding them that 'conversations' is the core of the service.