Japan Post focused on medical services, so we also tried to focus on medical services.
In copying the Japan Post model, the only hints we had on what check-ins ACTUALLY looked like in Japan were these pdfs we found on their website, which included a list of questions that could be asked during the check-ins.
This left the team and I with some big questions: What were the surveys going to look like? What were Canada Post carriers going to focus on during check-ins?